Who we are
Byonixia, LLC (“Byonixia,” “we,” “us”) is a limited liability company registered in Delaware, United States, operating in e-commerce and technology solutions. This policy explains what personal information we collect through byonixia.com, our online stores, and our services; why we collect it; and the choices you have.
Registered address: 1111B S Governors Ave, STE 26775, Dover, DE 19904, USA.
Information we collect
Information you provide
- Contact details — name, email address, phone number, and company name when you contact us or open an account.
- Order information — shipping and billing address, items purchased, and order history when you buy from a store we operate.
- Payment information — processed by our payment providers (such as Stripe, PayPal, or Shopify Payments). We do not store full card numbers on our systems.
- Communications — the content of emails, support requests, and messages you send us, including through our social media pages.
Information collected automatically
- Device and usage data — IP address, browser type, pages visited, referring URL, and timestamps, collected through server logs and analytics.
- Cookies and similar technologies — see section 5.
How we use information
- To fulfill orders, deliver services, and provide customer support.
- To respond to inquiries and manage client relationships.
- To operate, secure, and improve our website and services.
- To send service communications (order confirmations, delivery updates, policy changes).
- To send marketing communications only where you have opted in; every marketing email includes an unsubscribe link.
- To comply with legal obligations, including tax and accounting requirements.
- To detect and prevent fraud and abuse.
We do not sell your personal information, and we do not share it with third parties for their own direct marketing.
Sharing and disclosure
We share personal information only with:
- Service providers acting on our instructions — hosting, payment processing, shipping carriers, email delivery, and analytics providers.
- Platforms we operate on — for example Meta (Facebook/Instagram) when you interact with our pages or ads there, and e-commerce platforms hosting our storefronts. Their own privacy policies also apply to those interactions.
- Professional advisers and authorities — where required by law, legal process, or to protect our rights, customers, or the public.
- A successor entity — if Byonixia is involved in a merger, acquisition, or asset sale, with notice to you.
Cookies and analytics
We use cookies and similar technologies to keep the site working (session and cart cookies), to remember preferences, and to measure how the site is used. Where we use advertising or measurement tools such as the Meta Pixel or Google Analytics, those tools may set their own cookies.
You can control cookies through your browser settings, and opt out of interest-based advertising via aboutads.info or your device settings. Blocking essential cookies may affect checkout functionality.
Data retention
We keep personal information only as long as needed for the purposes above: order and transaction records for as long as tax and accounting law requires (generally 7 years in the US); support correspondence for up to 3 years; analytics data in aggregated or de-identified form. When information is no longer needed, we delete or anonymize it.
Security
We use administrative, technical, and physical safeguards appropriate to the data we hold — including encryption in transit (TLS), access controls, and vendor due diligence. No system is perfectly secure; if a breach affecting your personal information occurs, we will notify you and the relevant authorities as required by applicable law.
Your rights and choices
- Access and correction — ask us what personal information we hold about you and correct inaccuracies.
- Deletion — ask us to delete your personal information, subject to legal retention requirements.
- Marketing opt-out — unsubscribe at any time via the link in any marketing email or by contacting us.
- Complaint — you may lodge a complaint with your local consumer protection or data protection authority.
To exercise any right, email contact@byonixia.com. We respond within 30 days and may need to verify your identity first. We will not discriminate against you for exercising your rights.
California residents
If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the rights described in section 8, plus the right to know the categories of personal information collected and disclosed. In the preceding 12 months we have collected the categories described in section 2 and disclosed them only to service providers as described in section 4. We do not sell or share personal information as those terms are defined by the CCPA.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.
International visitors
We are based in the United States and process data there. If you visit from outside the US, your information will be transferred to and processed in the US, where privacy laws may differ from those in your jurisdiction. Where we serve customers in the EU/EEA or UK, we handle their personal data consistent with applicable requirements, and the rights in section 8 are available to them.
Changes to this policy
We may update this policy as our services or the law change. The “last revised” date at the top reflects the current version; material changes will be announced on this page before they take effect.
How to contact us
Byonixia, LLC
1111B S Governors Ave, STE 26775, Dover, DE 19904, USA
contact@byonixia.com